This course will provide managers with the tools to help them:

• Overcome communication barriers
• Communicate clearly using a variety of methods
• Apply communication skills to lead a meeting
• Define a conflict
• Identify the stages of conflict
• Apply assertiveness techniques to help people understand your point
• Work with difficult behaviours more effectively
• Describe the criteria for an effective negotiator
• Describe how power can be used or abused in negotiation
• Identify when to close negotiations

This course consists of 9 lessons of approximately 35 minutes duration each, for a total of about 5 hours of self-paced instruction.